Salesforce

Salesforce provides a comprehensive search interface that enables Salesforce Case Management users to find answers quickly & easily to customer queries from their Salesforce Case Management user interface. With this integration, one or more fields in Salesforce Case object can be passed as parameters to Kapture to retrieve relevant search results. The search results are embedded within Salesforce, designed to maximise agent productivity and improve first-call resolution rates.

Contextual
Search

Knowledge Base &
AI Recommendations

Real-Time Search

Search Analytics